Client Solutions Pro II: Collections & Customer Care

BOK Financial Corporation; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

BOK Financial Corporation is seeking a Client Solutions Professional II to support early and mid-stage delinquency collections in Oklahoma City. The role documents every customer contact in the collection system and adheres to bank policies and federal regulations.

You will counsel delinquent customers to establish repayment plans, settlements, and work out plans while maintaining accurate records. The position requires 2-3 years in collections or related fields and an Associate’s Degree.

Qualifications

• This level of knowledge is normally acquired through completion of an Associate’s Degree and 2-3 years of collections, branch banking, or customer service experience or equivalent combination of education and experience.

Responsibilities

• Document the collection system for each customer contact.
• Identify ways to mitigate loss, complete due date changes and deferrals.
• Elevate or redirect more delinquent accounts to senior collectors for handling.

Skills

Customer service experience

Collections knowledge

Education

Associate’s Degree

Job description

BOK Financial Corporation is seeking a Client Solutions Professional II to support early and mid-stage delinquency collections in Oklahoma City. The role documents every customer contact in the collection system and adheres to bank policies and federal regulations.

You will counsel delinquent customers to establish repayment plans, settlements, and work out plans while maintaining accurate records. The position requires 2-3 years in collections or related fields and an Associate’s Degree.