Bank Collections & Financial Solutions Specialist

First Financial Bank NA; Terre Haute (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

401(k) match / ESOP

Paid time off

Tuition assistance

Supportive culture

Job summary

First Financial Bank NA is seeking a Collections professional to manage delinquent accounts and work with clients to develop repayment plans. This role focuses on customer outreach via phone, mail, and in-person visits, ensuring compliance with banking regulations and accurate documentation.

Ideal candidates will have strong communication skills, a high school diploma or equivalent, and prior customer service or banking experience.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Prior banking experience and/or collection experience is preferred.
• Computer proficiency, including working knowledge of word processing and spreadsheet software, including Microsoft Excel.
• Strong written and oral communication skills.
• Detail-oriented with excellent organizational skills.
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Responsibilities

• Manage Collections: Act as a collection agent for all installment loan accounts deemed delinquent, including charge-off activity and recoveries.
• Assist Clients: Contact customers with past-due accounts and provide financial counseling via phone, mail, and in-person visits as necessary.
• Develop Payment Plans: Work with customers to establish manageable repayment solutions.
• Assemble Charge-Off Files: Ensure thorough documentation and organization of charge-off activity.
• Ensure Compliance: Follow banking policies, and industry standards in all collection efforts.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

First Financial Bank NA is seeking a Collections professional to manage delinquent accounts and work with clients to develop repayment plans. This role focuses on customer outreach via phone, mail, and in-person visits, ensuring compliance with banking regulations and accurate documentation.

Ideal candidates will have strong communication skills, a high school diploma or equivalent, and prior customer service or banking experience.