Client Solutions Manager — Grow Programs & Renewals

Acosta Sales & Marketing; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Medical

Dental

Vision

Life insurance

401K

HSA/FSA

Paid time off

Job summary

Mosaic North America is seeking a Client Solutions Manager to lead a portfolio of concurrent client programs in the New Business group. You will be the senior day-to-day client lead, driving growth from pilot engagements to ongoing programs across multiple accounts.

In this remote US National role, you will align field leadership, manage budgets, deliver client reporting, and develop scalable playbooks to speed up program spin-up while ensuring profitability and client satisfaction.

Qualifications

• 5+ years in account management, client service, or program management.
• Experience managing multiple concurrent programs or clients.
• P&L or program budget ownership, with a track record of delivering goals profitably.
• People management experience, including field leadership.
• Experience growing client engagements (upsells, renewals, expansions, or pilot-to-ongoing conversions).
• Experience collaborating across sister agencies, partner agencies, and external vendors, and building processes or playbooks that others can execute.
• Strong client communication skills with excellent, verbal, written, and presentation abilities.
• Superior organizational skills and follow-through; comfortable with ambiguity in fast-moving environments.

Responsibilities

• Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal.
• Run regular client meetings covering program status, new initiatives, and problem solving.
• Translate client priorities into actionable field execution plans and hold the program accountable for delivery.
• Act as first escalation point for program issues, driving solutions and keeping the Director engaged on anything affecting the client experience.
• Develop and present the growth case for converting temporary, seasonal, and pilot programs into ongoing continuity programs.
• Identify and sell incremental growth within assigned programs and grow small programs into larger engagements.
• Deliver the results, executive reporting, and ROI narratives that drive renewal and expansion decisions.
• Support the Director on renewal strategy, SOW development, and commercial terms.
• Oversee execution across all portfolio programs, directly or through field leadership, against client expectations and contractual commitments.
• Build and maintain reusable playbooks, SOPs, and process frameworks for rapid program spin-up and wind-down, driving speed and consistency across programs and account teams.
• Manage program logistics, vendors, and internal shared services to keep delivery on scope and on schedule.
• Collaborate across the Acosta Group agency network and with external vendors and partner agencies to deliver integrated client solutions.
• Manage field leaders (Regional Managers, Field Operations Managers), including hiring, development, performance management, and succession planning.
• Lead field labor and staffing strategy across the portfolio to optimize coverage and revenue opportunity.
• Design flexible staffing models matched to each program's scale, seasonality, and maturity.
• Develop and manage field performance tools (scorecards, dashboards, KPIs) that drive results and compliance.
• Own the day-today operational and financial performance of each portfolio program, delivering program goals profitably.
• Build, track, and manage program budgets; review client invoicing; manage labor investment against revenue.
• Identify and recommend margin improvement opportunities across the portfolio.
• Track program KPIs and produce weekly and monthly client reporting that tells the story behind the numbers.
• Develop executive summaries and insights reports for client and internal leadership.
• Partner with shared services to build standard reporting frameworks (KPI structures, templates, and dashboards) that accelerate new program launches.
• Consult on new business presentations, pricing, and program design for small to mid-size opportunities (typically $2MM and under).
• Contribute portfolio learnings, staffing models, and playbook frameworks to new business pursuits.

Skills

Account management

Client service

Program management

P&L ownership

People management

Upsells & renewals

Cross-agency collaboration

Analytical mindset

Executive communication

Adaptability

Education

Bachelor's Degree in Business, Marketing or related field

Tools

Excel/Sheets

Word/Docs

PowerPoint/Slides

Job description

Mosaic North America is seeking a Client Solutions Manager to lead a portfolio of concurrent client programs in the New Business group. You will be the senior day-to-day client lead, driving growth from pilot engagements to ongoing programs across multiple accounts.

In this remote US National role, you will align field leadership, manage budgets, deliver client reporting, and develop scalable playbooks to speed up program spin-up while ensuring profitability and client satisfaction.