Strategic Client Solutions Lead - Multi-Program Growth

Socket.dev; Lewisville (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Mosaic is seeking a Client Solutions Manager to lead multiple client programs in the New Business group. You will own day-to-day relationships, translate priorities into field execution, and drive growth from pilot engagements into ongoing programs.

You will manage field leaders, oversee budgets, and deliver executive reports and ROI narratives to inform renewals and expansions. Flexibility for a fast-paced, multi-program environment is essential.

Qualifications

• 5+ years in account management, client service, or program management in an agency, retail, or field marketing environment.
• Proven ability to manage multiple concurrent programs with competing priorities.
• Experience owning P&L or program budgets and delivering profitability.

Responsibilities

• Lead senior day-to-day client relationships across multiple programs from kickoff to renewal.
• Translate client priorities into actionable field execution plans and ensure delivery.
• Develop growth strategies to convert pilots into ongoing continuity programs.
• Oversee portfolio operations, playbooks, and vendor management for consistent delivery.
• Manage field leadership and staffing strategy to optimize coverage and revenue.
• Provide executive reporting and ROI narratives to inform renewals and expansions.

Skills

Client relationship management

Multi-program management

P&L ownership

People management

Cross-functional leadership

Operational planning

Executive communication

Education

Bachelor's degree in Business/Marketing/Communications or equivalent

Tools

Excel

Sheets

Word/Docs

PowerPoint/Slides

Job description

Mosaic is seeking a Client Solutions Manager to lead multiple client programs in the New Business group. You will own day-to-day relationships, translate priorities into field execution, and drive growth from pilot engagements into ongoing programs.

You will manage field leaders, oversee budgets, and deliver executive reports and ROI narratives to inform renewals and expansions. Flexibility for a fast-paced, multi-program environment is essential.