Client Solutions Lead: Growth & Multi-Program Management

RPMGlobal; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

HSA/FSA

Paid time off

Job summary

Mosaic North America seeks a Client Solutions Manager to lead a portfolio of concurrent programs within New Business, acting as the senior day-to-day client lead for each engagement. You will drive growth from temporary pilots to ongoing continuity programs and manage field leadership, budgets, and client relationships.

The role focuses on delivering performance, renewal, and expansion opportunities, with responsibility for strategic planning, reporting, and cross-functional collaboration across

Qualifications

• 5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment.
• Experience managing multiple concurrent programs or clients with competing priorities.
• P&L or program budget ownership with a track record of delivering goals profitably.
• People management experience including field leadership or multi-market field teams.

Responsibilities

• Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal.
• Run regular client meetings covering program status, new initiatives, and problem solving.
• Translate client priorities into actionable field execution plans and hold the program accountable for delivery.
• Act as first escalation point for program issues, driving solutions and keeping leadership engaged on client experience.

Skills

Account management

Client service

Program management

P&L ownership

People management

Cross-functional collaboration

Communication

Excel

PowerPoint

Sales growth

Education

Bachelor's Degree in Business

Tools

Excel

PowerPoint

Docs

Job description

Mosaic North America seeks a Client Solutions Manager to lead a portfolio of concurrent programs within New Business, acting as the senior day-to-day client lead for each engagement. You will drive growth from temporary pilots to ongoing continuity programs and manage field leadership, budgets, and client relationships.

The role focuses on delivering performance, renewal, and expansion opportunities, with responsibility for strategic planning, reporting, and cross-functional collaboration across