Client Solutions Architect

K12 Insight; Herndon (VA); On-site; USD 85,000 - 95,000; Full time

Job summary

K12 Insight is seeking a post-sales technical client-facing professional to own district solutioning after implementation. You’ll run discovery, configure workflows, train districts, and scope expansion projects in collaboration with Account Management and the Implementation team.

You’ll handle end-to-end small projects or clearly scope larger ones, coordinating with our India-based Client Care team to ensure smooth handoffs and district success.

Qualifications

• 3+ years in a post-sales technical client-facing role in B2B SaaS.
• Hands-on platform configuration experience: workflows, forms, integrations.
• Experience scoping client projects and writing statements of work or equivalents.
• Experience designing and delivering client training, live and virtual.
• Able to explain the same solution to a district IT director and a school front-office team.
• K-12 or public-sector experience is a plus, not a requirement; we'll teach you the industry if you bring the fundamentals

Responsibilities

• Own client solutioning for district accounts post-implementation.
• Run discovery to figure out what's really needed, build and validate configuration, train the district to use it.
• Scope expansion projects with Account Management and write statements of work.
• Small projects: run end-to-end; larger ones: scope cleanly and hand off to Implementation.
• Coordinate with our India-based Client Care team with clear handoffs across time zones.

Skills

Post-sales experience

Technical account management

Implementation

Professional services

Training delivery

Explain solutions to IT directors &FH

K-12 or public-sector experience (plus

Job description

K12 Insight is seeking a post-sales technical client-facing professional to own district solutioning after implementation. You’ll run discovery, configure workflows, train districts, and scope expansion projects in collaboration with Account Management and the Implementation team.

You’ll handle end-to-end small projects or clearly scope larger ones, coordinating with our India-based Client Care team to ensure smooth handoffs and district success.