AI-Driven Post-Sales Solutions Architect

Extend; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Full medical and dental benefits

Generous paid time off policy

401(k) with Financial Guidance

Job summary

Extend is seeking a skilled technical professional to lead post-sales implementations and manage client integrations. This role requires a proactive mindset and a strong command of technical concepts to assist Mid-Market and Enterprise merchants effectively.

You'll document systems and architecture, troubleshoot complex issues, and ensure successful onboarding while collaborating closely with engineering. A competitive salary and flexible benefits are part of the offering.

Qualifications

• 4-7 years of experience in a customer-facing technical role.
• Ability to lead complex technical implementations independently.
• Strong understanding of RESTful API integrations.

Responsibilities

• Lead technical implementation conversations with merchants.
• Own the technical onboarding experience for clients.
• Document merchant onboardings and establish technical documentation.

Skills

Customer-facing technical expertise

Technical integration management

Web technologies knowledge

API and integration experience

Tools

Postman

Netsuite

Job description

Extend is seeking a skilled technical professional to lead post-sales implementations and manage client integrations. This role requires a proactive mindset and a strong command of technical concepts to assist Mid-Market and Enterprise merchants effectively.

You'll document systems and architecture, troubleshoot complex issues, and ensure successful onboarding while collaborating closely with engineering. A competitive salary and flexible benefits are part of the offering.