Client Solutions Advisor II – Banking & Fraud Support

Bank of America; Buffalo (NY); On-site; USD 71,635,000 - 79,212,000; Full time

Job summary

Bank of America in the United States is seeking a Customer Service Associate to resolve routine client requests in an inbound contact center. You'll handle calls, chats, or emails, ensure accuracy, and deliver a great client experience while deepening relationships through digital solutions.

The role requires at least 1 year in banking or client service, strong communication, attention to detail, and the ability to work weekends or holidays after training.

Qualifications

• 1+ years of customer/client service experience, including handling difficult client situations.
• Ability to work with computers and current technology at an intermediate level.
• Strong communication and problem-solving skills for banking-related inquiries.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified.
• Records data captured during client interactions accurately.
• Identifies and escalates through appropriate channels for risk review or further analysis.
• Reads frequent updates and learning materials and implements into conversations with speed and accuracy.
• Complies with industry regulations, bank procedures, and financial controls.

Skills

Attention to Detail

Active Listening

Customer Service

Problem Solving

Data Entry

Adaptability

Fraud Awareness

Education

High school diploma

Job description

Bank of America in the United States is seeking a Customer Service Associate to resolve routine client requests in an inbound contact center. You'll handle calls, chats, or emails, ensure accuracy, and deliver a great client experience while deepening relationships through digital solutions.

The role requires at least 1 year in banking or client service, strong communication, attention to detail, and the ability to work weekends or holidays after training.