Senior Client Advisor – Banking & Solutions

Bank of America; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Bank of America is seeking a customer-focused associate at our financial center to engage with clients, uncover personal banking needs, and connect them with the right specialists. You will assist with self-service and transactional tasks while delivering exceptional client care.

Strong communication, ability to learn, and adaptability are essential for success. This on-site role requires reliability, weekend flexibility, and a commitment to regulatory compliance and efficiency in daily

Qualifications

• Minimum of one year of sales experience in a relationship-focused environment.
• Strong written and verbal communication; comfortable with in-person and phone conversations.
• Ability to learn new information, adapt to change, and handle ambiguity.

Responsibilities

• Serve as first point of contact for financial center clients and uncover personal banking needs.
• Assist clients with self-service or transactional activities and provide excellent care.
• Connect with clients via outbound calls and follow-up routines.
• Ensure compliance with laws and bank processes in daily tasks.

Skills

Sales experience

Client-focused

Communication skills

Notary (commissioned)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Bank of America is seeking a customer-focused associate at our financial center to engage with clients, uncover personal banking needs, and connect them with the right specialists. You will assist with self-service and transactional tasks while delivering exceptional client care.

Strong communication, ability to learn, and adaptability are essential for success. This on-site role requires reliability, weekend flexibility, and a commitment to regulatory compliance and efficiency in daily