Client Services Specialist II - Banking & Fraud Support

Bank of America; Glendale (CA); On-site; USD 71,635,000 - 79,171,000; Full time

Job summary

Bank of America in Glendale, CA is seeking an inbound customer service representative to resolve routine client requests via calls, chats, or emails in a fast-paced center. You will ensure accurate information, use multiple systems, and deliver a great client experience.

The role requires 1+ year in customer service, basic computer skills, willingness to work 40 hours weekly, and the ability to work on weekends.

Qualifications

• 1+ years of customer/client service experience, including experience handling difficult client situations
• Minimum of an intermediate level of proficiency with computers and current technology
• 1+ years of banking/financial industry experience
• Ability to learn and adapt to new information and technology platforms

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Skills

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Client Experience Branding

Fraud Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Glendale, CA is seeking an inbound customer service representative to resolve routine client requests via calls, chats, or emails in a fast-paced center. You will ensure accurate information, use multiple systems, and deliver a great client experience.

The role requires 1+ year in customer service, basic computer skills, willingness to work 40 hours weekly, and the ability to work on weekends.