Client Services Specialist II – Banking Support & Solutions

Bank of America; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a Customer Service Specialist to resolve routine client requests in an inbound contact center. You will handle calls, chats, and emails, deliver accurate resolutions, and maintain strong client relationships while promoting digital solutions.

The role emphasizes accuracy, multi-tasking across systems, and a client-first approach to help improve customers’ financial lives.

Qualifications

• 1+ years of customer/client service experience, including handling difficult client situations.
• Ability to advise solutions and analyze/resolve complex client problems.
• Willingness to work 2nd shift, weekends and holidays.
• Strong attendance and reliability.
• Effective communication to improve clients’ financial lives.
• Comfort with learning new information and technology platforms.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates for risk review or further analysis
• Reads updates and learning materials and applies them quickly on calls
• Complies with regulations, procedures and financial controls

Skills

Attention to Detail

Customer Service

Active Listening

Problem Solving

Communication

Adaptability

Data Entry

Team Player

Education

High School Diploma / GED

Tools

Basic Computer Proficiency

Job description

Bank of America is seeking a Customer Service Specialist to resolve routine client requests in an inbound contact center. You will handle calls, chats, and emails, deliver accurate resolutions, and maintain strong client relationships while promoting digital solutions.

The role emphasizes accuracy, multi-tasking across systems, and a client-first approach to help improve customers’ financial lives.