Client Services Specialist II – Banking & Fraud Support

Bank of America; Glendale (OH); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Benefits

Paid time off

Training and development

Job summary

Bank of America is hiring for an inbound client service role in Glendale, CA. You handle calls, chats, and emails, delivering accurate resolutions while maintaining a positive customer experience. You will record data, learn new systems, and deepen client relationships through digital solutions.

The role requires a high school diploma, reliability, and the ability to work weekends/holidays as needed, with benefits eligibility and comprehensive training provided.

Qualifications

• Minimum education: High School Diploma or GED.
• Experience handling routine client requests via calls, chat, or email.
• Ability to follow procedures and reflect compliance standards.

Responsibilities

• Resolve routine client requests in inbound contact center.
• Identify client needs and recommend solutions when fraud is detected.
• Document interactions accurately and escalate for risk review when needed.
• Maintain service quality while learning new platforms and updates.

Skills

Attention to Detail

Customer Service

Communication

Active Listening

Problem Solving

Data Entry

Account Management

Fraud Management

Adaptability

Analytical Thinking

Education

High School Diploma / GED

Job description

Bank of America is hiring for an inbound client service role in Glendale, CA. You handle calls, chats, and emails, delivering accurate resolutions while maintaining a positive customer experience. You will record data, learn new systems, and deepen client relationships through digital solutions.

The role requires a high school diploma, reliability, and the ability to work weekends/holidays as needed, with benefits eligibility and comprehensive training provided.