Client Services Specialist II — Banking Support & Fraud Alerts

Bank of America; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Bank of America is seeking a Customer Service Associate for our inbound contact center in Phoenix. You will resolve routine client requests via calls, chats, or emails, ensuring accurate data handling and a top-tier client experience.

Ideal candidates have at least 1 year in banking or client service, strong communication, and the ability to learn new systems quickly. This role includes 2nd shift hours and on-site work at our Phoenix location.

Qualifications

• 1+ years of customer/client service experience.
• Ability to handle difficult client situations.
• Strong attendance and reliability; adheres to work schedule.
• Willingness to work weekends and holidays.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for risk review or further analysis
• Reads updates and learning materials during calls and applies them quickly
• Complies with regulations, bank procedures, and financial controls

Skills

Attention to Detail

Customer Service Management

Customer Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection

Problem Solving

Account Management

Analytical Thinking

Fraud Management

Education

High School Diploma / GED

Job description

Bank of America is seeking a Customer Service Associate for our inbound contact center in Phoenix. You will resolve routine client requests via calls, chats, or emails, ensuring accurate data handling and a top-tier client experience.

Ideal candidates have at least 1 year in banking or client service, strong communication, and the ability to learn new systems quickly. This role includes 2nd shift hours and on-site work at our Phoenix location.