Customer Support & Operations Coordinator

Johnson Controls; East Peoria (IL); Hybrid; USD 34,440 - 50,971; Full time

Benefits offered by this job

Competitive hourly rates

Paid vacation, holidays, and sick time

Comprehensive benefits package

Job summary

Johnson Controls is looking for a professional to coordinate cash and collections, manage customer service requests, and ensure effective scheduling of technicians. This hybrid role requires strong administrative skills and a background in Sales or Operations.

The ideal candidate has at least 2 years of related experience, proficiency in CRM tools like SalesForce.com, and excellent communication abilities. Competitive hourly rates ranging from $25.00 to $37.00 with a comprehensive benefits package are offered.

Qualifications

• Minimum 2 years of administrative experience in Sales or Operations.
• Experience in a call center environment preferred.
• Ability to communicate effectively with end-users.

Responsibilities

• Coordinate cash and collections while tracking safety training.
• Schedule customer service requests and dispatch technicians.
• Generate and track customer orders, and manage inventory.

Skills

Administrative experience

CRM Tool experience (SalesForce.com)

Problem-solving abilities

Communication skills

Computer skills (Microsoft Office)

Education

High school diploma or equivalent

College degree preferred

Job description

Johnson Controls is looking for a professional to coordinate cash and collections, manage customer service requests, and ensure effective scheduling of technicians. This hybrid role requires strong administrative skills and a background in Sales or Operations.

The ideal candidate has at least 2 years of related experience, proficiency in CRM tools like SalesForce.com, and excellent communication abilities. Competitive hourly rates ranging from $25.00 to $37.00 with a comprehensive benefits package are offered.