Client Success Lead – Account Manager II

AptaChem Consulting LLC; Town of Pittsford (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Career development

Job summary

Paylocity is seeking an Account Manager II to resolve client payroll and HR system challenges while fostering strong relationships. The role emphasizes delivering excellent customer service, leveraging internal resources, and meeting performance metrics via calls, Zoom, and email. On-site at Rochester, NY, with no remote option.

The position requires a bachelor’s degree and at least 1 year in technical support or customer-facing roles, plus strong communication and problem-solving abilities.

Qualifications

• Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles.
• Experience in customer service or previous client interfacing role
• Strong computer skills, including Microsoft Office with proficiency in Excel
• Strong written communication skills for business correspondence
• Strong team player with attention to detail
• Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Responsibilities

• Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and elevate when necessary.
• Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
• Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support.
• System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
• Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights.

Skills

Analytical thinking

Problem solving

Time management

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

Job description

Paylocity is seeking an Account Manager II to resolve client payroll and HR system challenges while fostering strong relationships. The role emphasizes delivering excellent customer service, leveraging internal resources, and meeting performance metrics via calls, Zoom, and email. On-site at Rochester, NY, with no remote option.

The position requires a bachelor’s degree and at least 1 year in technical support or customer-facing roles, plus strong communication and problem-solving abilities.