Client Services Team Lead - HR & Payroll Ops

Airbase; Schaumburg (IL); On-site; USD 82,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity is seeking a Supervisor, Account Management (Lead Client Services) to guide a team of Account Managers and ensure exceptional client satisfaction. You will monitor performance, drive learning, and handle escalated client issues while coordinating cross-team workflows at the Schaumburg, IL campus.

The role emphasizes operations leadership, process improvements, and maintaining service levels in a fast-paced environment.

Qualifications

• 2 years payroll, finance, or spend management with client services or support experience
• Successful experience in escalations and at risk client retention efforts
• Project Management experience
• Operations experience

Responsibilities

• Provide operational initiative, guidance and support across a Client Services Team of Account Managers
• Monitor team performance and provide ongoing learning opportunities
• Coordinate work across the team and manage workload
• Directly engage with clients on escalated issues and resolve them

Skills

Payroll experience

Client services

Leadership potential

Education

Bachelor’s Degree

Tools

SQL

MS Access

Excel

Job description

Paylocity is seeking a Supervisor, Account Management (Lead Client Services) to guide a team of Account Managers and ensure exceptional client satisfaction. You will monitor performance, drive learning, and handle escalated client issues while coordinating cross-team workflows at the Schaumburg, IL campus.

The role emphasizes operations leadership, process improvements, and maintaining service levels in a fast-paced environment.