Client Services Team Lead: Elevate Satisfaction & Ops

Quiet Capital; Schaumburg (IL); On-site; USD 82,000 - 87,000; Full time

Job summary

Paylocity, based in Schaumburg, IL, seeks a Lead Client Services to guide a Team of Account Managers, ensuring top-tier client satisfaction. You’ll monitor performance, coach staff, and handle escalated client issues while driving process improvements and workload coordination.

The role requires a Bachelor’s degree, 2 years in payroll/finance with client services, and leadership experience. On-site role; strong teamwork and communication are essential.

Qualifications

• Bachelor’s degree required.
• 2 years payroll, finance, or spend management with client services or support experience.
• Successful experience in escalations and at-risk client retention efforts.
• Project Management experience.
• Proficient in SQL, MS Access or Excel.
• Operations experience.

Responsibilities

• Monitor team performance (quantitative and qualitative) and coordinate improvement efforts.
• Provide ongoing learning opportunities and knowledge sharing within the team.
• Work directly with clients on escalated issues and drive timely resolutions.
• Identify and facilitate process improvements across the team and workflows.
• Coordinate workload across the team and manage client assignments to maximize service levels.

Skills

SQL

Escalation management

Project management

Education

Bachelor’s degree

Tools

MS Access

Excel

SQL

Job description

Paylocity, based in Schaumburg, IL, seeks a Lead Client Services to guide a Team of Account Managers, ensuring top-tier client satisfaction. You’ll monitor performance, coach staff, and handle escalated client issues while driving process improvements and workload coordination.

The role requires a Bachelor’s degree, 2 years in payroll/finance with client services, and leadership experience. On-site role; strong teamwork and communication are essential.