Growth-Oriented Client Services Ops Leader

Paylocity; Schaumburg (IL); On-site; USD 98,400 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Annual bonus

Job summary

Paylocity is seeking a Senior Manager Client Services Ops based in Schaumburg, IL. This full-time in-office role requires overseeing a team to ensure exceptional customer service delivery while enhancing employee development and retention.

The ideal candidate will possess a Bachelor's degree and over 5 years of operational management experience, fostering a culture of engagement. Compensation includes a salary range of $98,400 - $170,000/year plus benefits.

Qualifications

• 5+ years in an operational management role in a high-volume environment.
• Experience with Lean Six Sigma process improvement methodology.
• Strong communication skills with external parties.

Responsibilities

• Manage execution of strategic initiatives to meet service level agreements.
• Build a culture of engagement and accountability.
• Develop and report Key Performance Indicators to senior management.

Skills

Operational management

Employee development/training

Communication skills

Data-focused approach

Education

Bachelor's degree

Job description

Paylocity is seeking a Senior Manager Client Services Ops based in Schaumburg, IL. This full-time in-office role requires overseeing a team to ensure exceptional customer service delivery while enhancing employee development and retention.

The ideal candidate will possess a Bachelor's degree and over 5 years of operational management experience, fostering a culture of engagement. Compensation includes a salary range of $98,400 - $170,000/year plus benefits.