Client Services Team Lead - Operational Excellence

Quiet Capital; Schaumburg (IL); On-site; USD 82,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity is seeking a Lead Client Services professional to guide a team of Account Managers and ensure outstanding client satisfaction. The role requires hands-on coaching, escalation handling, and cross-team coordination at our Schaumburg, IL office.

The ideal candidate has 2+ years in payroll or call center settings, strong project management skills, and a Bachelor’s degree. Office-based work schedule is required, with a focus on process improvements and client outcomes.

Qualifications

• Bachelor’s Degree is required.
• 2 years of payroll and/or call center experience.
• Experience handling escalations and at-risk client retention.
• Project management experience.
• Proficient in Microsoft Outlook, Word, and Excel.

Responsibilities

• Lead a team of Account Managers to ensure client satisfaction.
• Monitor team performance and provide ongoing learning opportunities.
• Work with clients on escalated issues and coordinate cross-team work.
• Identify process improvements and optimize workloads across the team.

Skills

Payroll experience

Project management

Operations experience

Education

Bachelor’s Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Paylocity is seeking a Lead Client Services professional to guide a team of Account Managers and ensure outstanding client satisfaction. The role requires hands-on coaching, escalation handling, and cross-team coordination at our Schaumburg, IL office.

The ideal candidate has 2+ years in payroll or call center settings, strong project management skills, and a Bachelor’s degree. Office-based work schedule is required, with a focus on process improvements and client outcomes.