Client Services Specialist - Small Business Client Support

Cim; Kansas City (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

Sun Life U.S. is one of the largest providers of employee and government benefits, helping millions access care and coverage nationwide. The Client Services Specialist (CSS) role focuses on service excellence as the primary contact for small group employer clients and brokers.

You will take ownership of client inquiries and see each through to resolution, partnering with colleagues to deliver timely, accurate answers and support that strengthens client relationships and trust.

Responsibilities

• Act as primary point of contact for small group employer clients and brokers.
• Take ownership of client inquiries and see each through to resolution.

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping millions access care and coverage nationwide. The Client Services Specialist (CSS) role focuses on service excellence as the primary contact for small group employer clients and brokers.

You will take ownership of client inquiries and see each through to resolution, partnering with colleagues to deliver timely, accurate answers and support that strengthens client relationships and trust.