Client Success Specialist, Group Benefits

Sun Life; Portland (ME); On-site; USD 49,000 - 66,000; Full time

Job summary

Sun Life U.S. is seeking a Client Services Specialist to serve as the primary contact for small group employer clients and brokers.

You will own inquiries through resolution, research inbound requests, and coordinate with internal teams to resolve complex issues. The role emphasizes strong communication, relationship-building, and the ability to multitask across platforms, with overtime and flexible start times within EST business hours.

Qualifications

• 1+ years of customer service or call center experience

Responsibilities

• Research inbound requests in a timely manner to establish positive client relationships.
• Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests.
• Build strong working relationships to address and support client needs.

Job description

Sun Life U.S. is seeking a Client Services Specialist to serve as the primary contact for small group employer clients and brokers.

You will own inquiries through resolution, research inbound requests, and coordinate with internal teams to resolve complex issues. The role emphasizes strong communication, relationship-building, and the ability to multitask across platforms, with overtime and flexible start times within EST business hours.