Client Services Specialist: Elevate Customer Experience & Solutions

Sun Life; Nashville (TN); On-site; USD 49,000 - 66,000; Full time

Benefits offered by this job

Vacation & Sick Time

Medical Coverage

401(k) Match

Parental leave

Job summary

Sun Life U.S. is seeking a Client Services Specialist to be the primary contact for small group employer clients and brokers, taking inquiries through resolution.

You will research requests, follow up, and coordinate with internal teams to fully resolve complex and/or escalated service requests. The role emphasizes problem solving, multi-tasking across platforms, and building relationships while meeting contact center metrics.

Qualifications

• 1+ years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Client-focused mindset and empathy.

Responsibilities

• Research inbound requests to establish positive client relationships.
• Conduct outbound follow up and coordinate with internal teams to resolve service requests.
• Build strong working relationships to support client needs.

Skills

Customer service experience

Verbal communication

Written communication

Call center

Job description

Sun Life U.S. is seeking a Client Services Specialist to be the primary contact for small group employer clients and brokers, taking inquiries through resolution.

You will research requests, follow up, and coordinate with internal teams to fully resolve complex and/or escalated service requests. The role emphasizes problem solving, multi-tasking across platforms, and building relationships while meeting contact center metrics.