Client Services Specialist

Cim; Wellesley (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sun Life U.S. is seeking a Client Services Specialist to join our service team in Massachusetts. You will serve as the primary point of contact for small group employer clients and brokers, taking ownership of inquiries and guiding them through resolution.

This role emphasizes service excellence, collaboration with partners, and contributing to a positive client experience as we support lifetime financial security for our clients.

Responsibilities

• Be the primary point of contact for small group employer clients and brokers; take ownership of client inquiries and guide them through resolution.

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description

The Opportunity

Client Services Specialists (CSS) play a key role in providing service excellence by acting as a primary point of contact for small group employer clients and brokers. You will take ownership of client inquiries and see each through to resolution.