Client Success & Solutions Specialist

Cim; Wellesley (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sun Life U.S. is seeking a Client Services Specialist to join our service team in Massachusetts. You will serve as the primary point of contact for small group employer clients and brokers, taking ownership of inquiries and guiding them through resolution.

This role emphasizes service excellence, collaboration with partners, and contributing to a positive client experience as we support lifetime financial security for our clients.

Responsibilities

• Be the primary point of contact for small group employer clients and brokers; take ownership of client inquiries and guide them through resolution.

Job description

Sun Life U.S. is seeking a Client Services Specialist to join our service team in Massachusetts. You will serve as the primary point of contact for small group employer clients and brokers, taking ownership of inquiries and guiding them through resolution.

This role emphasizes service excellence, collaboration with partners, and contributing to a positive client experience as we support lifetime financial security for our clients.