Client Services Specialist for Small Business Benefits

Sun Life; Milwaukee (WI); On-site; USD 49,000 - 66,000; Full time

Job summary

Sun Life U.S. is seeking a Client Services Specialist to serve as the primary point of contact for small group employer clients and brokers, handling inquiries through resolution.

You will research inbound requests to establish positive client relationships, conduct outbound follow-up and engage internal teams to fully resolve complex requests, and build strong relationships to address client needs.

Qualifications

• Excellent verbal and written communication skills.
• Client-focused mindset and an empathetic approach toward others.
• 1+ years of customer service or call center experience.

Responsibilities

• Research inbound requests to establish positive client relationships.
• Conduct outbound follow-up and engage internal departments to resolve complex requests.
• Build strong working relationships to address and support client needs.

Skills

Customer service

Communication

Empathy

Job description

Sun Life U.S. is seeking a Client Services Specialist to serve as the primary point of contact for small group employer clients and brokers, handling inquiries through resolution.

You will research inbound requests to establish positive client relationships, conduct outbound follow-up and engage internal teams to fully resolve complex requests, and build strong relationships to address client needs.