Client Services Specialist — Small Group Benefits

Cim; Baltimore (MD); Hybrid; USD 49,000 - 66,000; Full time

Job summary

Sun Life U.S. in Maryland seeks a Client Services Specialist to be the primary contact for small group employer clients and brokers, owning inquiries through resolution. You will research requests, coordinate with internal teams, and build strong relationships to meet client needs.

Newer CSS team members handle inbound calls, with growth into email and web chat. We offer competitive salary range and comprehensive benefits; base pay ranges $49,200 to $66,400 annually; eligibility for

Qualifications

• 1+ years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Empathetic, client-focused mindset.

Responsibilities

• Research inbound requests to establish positive client relationships.
• Conduct outbound follow-up and coordinate with internal departments to resolve complex service requests.
• Build strong working relationships to support client needs.

Skills

Customer service

Communication

Problem solving

Multitasking

Adaptability

Time management

Job description

Sun Life U.S. in Maryland seeks a Client Services Specialist to be the primary contact for small group employer clients and brokers, owning inquiries through resolution. You will research requests, coordinate with internal teams, and build strong relationships to meet client needs.

Newer CSS team members handle inbound calls, with growth into email and web chat. We offer competitive salary range and comprehensive benefits; base pay ranges $49,200 to $66,400 annually; eligibility for