Client Services Specialist: Pet Care & Scheduling

University of Wisconsin–Madison; Madison (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Pension plan

Paid leave

Shoe allowance

Apparel

Referral bonuses

Education support

Job summary

The University of Wisconsin–Madison's UW Veterinary Care is hiring a Medical Office Assistant to join the Client Services team. You will be the primary voice for our hospital, greeting clients, scheduling appointments, handling admissions and records, and supporting clinicians to ensure smooth operations.

Requirements include at least two years of high-volume customer service, excellent communication, ability to multitask, and willingness to work 32–40 hours weekly with some on-call/holiday

Qualifications

• Minimum of 2 years of robust, high-volume customer service experience.
• Excellent verbal and written communication with empathy on the phone.
• Strong multitasking, attention to detail, and reliable follow-through.

Responsibilities

• As the primary voice of UWVC, greet clients and answer inquiries while triaging needs.
• Schedule appointments and manage calendars, tests, and referrals per protocol.
• Gather admissions docs, collect deposits, and maintain electronic and paper records.

Skills

Customer service

Phone communication

Multitasking

Record keeping

Time management

Education

High School Diploma

Associates Degree

Tools

EMR software

Job description

The University of Wisconsin–Madison's UW Veterinary Care is hiring a Medical Office Assistant to join the Client Services team. You will be the primary voice for our hospital, greeting clients, scheduling appointments, handling admissions and records, and supporting clinicians to ensure smooth operations.

Requirements include at least two years of high-volume customer service, excellent communication, ability to multitask, and willingness to work 32–40 hours weekly with some on-call/holiday