Client Care Specialist – Compassionate Pet & Clinic Support

Gateway Services INC

Madison (WI)

On-site

USD 28,000 - 29,000

Full time

2 days ago

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Benefits offered by this job

Competitive hourly pay

401(k) with employer matching

Company-paid Life Insurance

Company-paid Long-Term Disability

Paid vacation and company holidays

Paid training and career development

Employee Assistance Program (EAP)

Gateway CarePath emotional wellness

Health Savings Account & Flexible/FSAs

Pet Insurance

Employee Discount Marketplace

Job summary

Gateway Services INC. is hiring a Client Care Specialist in Madison, WI. You will be the first contact for veterinary clinics and pet parents, guiding conversations with empathy, professionalism and care to ensure pets are cared for with dignity and families receive support.

The role is on-site, full-time, with competitive hourly pay and a comprehensive benefits package. You will work closely with Operations and participate in a fast-paced, team-oriented environment dedicated to outstanding

Qualifications

Previous customer service experience preferred; training provided.
Excellent empathy and communication skills.
Ability to stay calm in emotionally sensitive situations and manage multiple tasks.

Responsibilities

Serve as the first point of contact for veterinary clinics and pet parents by phone, email, and in person.
Answer questions with empathy and professionalism.
Accurately enter service requests and special instructions.
Coordinate with Operations to fulfill promises.
Support pet parent viewings and order pickups when required.
Resolve concerns promptly while maintaining customer confidence.
Help create a compassionate experience for every family we serve.