Client Services Specialist — Logistics & Shipments

Arvato; Pleasant Prairie (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Flexible spending accounts

Employee assistance program

Tuition reimbursement / scholarships

Job summary

Arvato, a leading 3PL provider, seeks a Client Services Representative to manage orders, SLAs, and client support for domestic and international accounts. You will coordinate shipments, maintain documentation, and assist the Account Manager with technical guidance in a fast-paced environment.

Ideal candidates have 2+ years in customer service, strong Excel/Power BI skills, and knowledge of SAP. This role offers growth, a collaborative culture, and exposure to diverse supply chains.

Qualifications

• Two years of customer service experience required.
• 2+ years using Microsoft Office; Excel advanced preferred.
• Power BI and PowerPoint experience helpful.
• High School Diploma or equivalent.
• Strong organizational and analytical skills.

Responsibilities

• Support end-to-end shipment tracking and follow SOPs.
• Monitor shipments using dashboards and identify open or aging items.
• Classify delivery exceptions and follow resolution processes.
• Assist with appointment scheduling and updates.
• Communicate with carriers using approved templates.
• Maintain and retrieve shipment documentation (BOL, PRO, POD).
• Compile documentation for cases and escalations with guidance.
• Perform basic data checks for shipment accuracy.
• Update systems with shipment status and notes.
• Document case activity with next steps and ownership.
• Capture initial details for shortages, damages, or discrepancies (OS&D).
• Follow SOPs for returns, refusals, and reconsignment requests.
• Recognize standard accessorial types.
• Provide updates to internal stakeholders when requested.
• Follow routing guides and SOPs for all clients.
• Escalate issues according to defined processes.

Skills

Customer service

Communication skills

Analytical ability

Education

High School Diploma

Tools

SAP

Power BI

PowerPoint

Excel

Job description

Arvato, a leading 3PL provider, seeks a Client Services Representative to manage orders, SLAs, and client support for domestic and international accounts. You will coordinate shipments, maintain documentation, and assist the Account Manager with technical guidance in a fast-paced environment.

Ideal candidates have 2+ years in customer service, strong Excel/Power BI skills, and knowledge of SAP. This role offers growth, a collaborative culture, and exposure to diverse supply chains.