Senior Lab Testing Customer Experience Specialist

Socket.dev; Aurora (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Certified Group is seeking a dedicated Customer Service Representative II to support laboratory clients and field sales teams. You will handle complex inquiries across phone, email and in-person channels, ensuring accurate information and timely responses.

Responsibilities include maintaining client profiles, providing pricing and testing information, and collaborating with management to improve service delivery while upholding quality and safety standards.

Job description

Certified Group is seeking a dedicated Customer Service Representative II to support laboratory clients and field sales teams. You will handle complex inquiries across phone, email and in-person channels, ensuring accurate information and timely responses.

Responsibilities include maintaining client profiles, providing pricing and testing information, and collaborating with management to improve service delivery while upholding quality and safety standards.