Remote Healthcare Customer Support Specialist

LCA Lab. Corp. of America; San Diego (CA); Remote; USD 24,000 - 32,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a remote Customer Service Representative to support customers, patients and internal teams. You will handle routine inquiries, access information in internal systems, and ensure accurate data in the CRM while maintaining HIPAA compliance.

Requirements include a high school diploma, 2+ years in customer service, 1+ year in a call center, and proficiency with Microsoft Office, Salesforce, and LIS.

Qualifications

• High school diploma or GED required.
• 2+ years’ experience in a customer service role.
• 1+ years’ experience in a contact center/call center environment.

Responsibilities

• Act as a liaison between LabCorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Meet productivity, quality, and service standards.
• Maintain accurate records and CRM data in HIPAA-compliant manner.
• Troubleshoot basic technical issues to minimize disruptions.

Skills

Customer service

Multitasking

Communication skills

Medical terminology

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

Verint

Salesforce

LIS

Job description

Labcorp is seeking a remote Customer Service Representative to support customers, patients and internal teams. You will handle routine inquiries, access information in internal systems, and ensure accurate data in the CRM while maintaining HIPAA compliance.

Requirements include a high school diploma, 2+ years in customer service, 1+ year in a call center, and proficiency with Microsoft Office, Salesforce, and LIS.