Client Success & Facility Solutions Associate

City-Wide-Facility-Solutions; Darien (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k with Company M"

Paid Time Off

Quarterly Team Outings

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Associate to serve as the primary contact for clients and independent contractors. You will help ensure facilities are serviced to high standards while identifying opportunities for growth.

The role blends customer service, operations, account management, and business development in a fast-paced environment. Travel across the assigned territory and collaboration with sales, accounting, and service teams are essential.

Qualifications

• 1–3 years of experience in facility management, building maintenance, operations, sales, account management, or a related field.
• Strong interpersonal and relationship-building skills.
• Excellent communication and problem-solving abilities.
• Highly organized with exceptional attention to detail.
• Comfortable using Microsoft Office and CRM systems.
• Reliable transportation and ability to travel throughout assigned territory.
• High School Diploma required; Bachelor's Degree preferred.

Responsibilities

• Manage and grow relationships with assigned client accounts.
• Conduct routine quality control inspections of client facilities.
• Address service concerns and ensure timely resolution of client requests.
• Coordinate and support contracted service providers to maintain service excellence.
• Negotiate pricing and service agreements for additional project work.
• Recruit, onboard, and manage contractor relationships when needed.
• Identify opportunities to expand services within existing accounts.
• Utilize CRM and Microsoft Office tools to document inspections, client interactions, and service activities.
• Collaborate with sales, accounting, operations, and service teams to deliver exceptional customer satisfaction.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving abilities

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions is seeking a Facility Solutions Associate to serve as the primary contact for clients and independent contractors. You will help ensure facilities are serviced to high standards while identifying opportunities for growth.

The role blends customer service, operations, account management, and business development in a fast-paced environment. Travel across the assigned territory and collaboration with sales, accounting, and service teams are essential.