Client Services Specialist – Data, Payments & Support

GFL - Sewer Technologies Division; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

HSA with employer match

401(k) with employer match up to 4%

Parental Leave

Employer-paid life insurance

Disability insurance

Employee Assistance Program

7 paid holidays

Job summary

GFL - Sewer Technologies Division is seeking a Customer Service Representative to support commercial and industrial clients in the Environmental Services division. The role emphasizes accurate account records, high-volume data entry, and timely handling of inquiries and service requests.

Ideal candidates have 2–5 years in customer service, strong data entry skills, and proficiency with Outlook, Word, and Excel. The position is on-site in a fast-paced office environment with growth opportunities.

Qualifications

• High School Diploma or GED required.
• 2–5 years of customer service experience.
• Proficient in MS Outlook, Word and Excel.

Responsibilities

• Provide professional customer service via phone, email, web, or in-person.
• Handle incoming/outgoing calls and resolve inquiries and concerns.
• Track customer data, enter information into system databases, and maintain account files.
• Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
• Process payments, web requests, residential subscriptions, and customer refunds.
• Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.
• Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.

Skills

Customer service

Data entry

Verbal communication

MS Office

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

GFL - Sewer Technologies Division is seeking a Customer Service Representative to support commercial and industrial clients in the Environmental Services division. The role emphasizes accurate account records, high-volume data entry, and timely handling of inquiries and service requests.

Ideal candidates have 2–5 years in customer service, strong data entry skills, and proficiency with Outlook, Word, and Excel. The position is on-site in a fast-paced office environment with growth opportunities.