Customer Support & Accounts Specialist

GFL Environmental Inc.; Southfield (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

GFL Environmental Inc. is seeking a customer service representative to handle inquiries in person, by phone, email, or web. You will coordinate with on-the-road staff, process payments, and maintain account records.

The role requires strong organizational and communication skills, data entry accuracy, and proficiency in Microsoft Office. This position is based in Southfield, MI, with standard office hours and a focus on customer satisfaction.

Qualifications

• Must have strong customer service skills and ability to resolve inquiries.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent data entry and record-keeping skills.
• Strong verbal and written communication with customers and staff.

Responsibilities

• Provide excellent customer service via in person, telephone, email, or web.
• Communicate clearly with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer calls.
• Resolve customer questions and concerns within guidelines.
• Monitor and report customer complaints and coordinate with sales.
• Enter customer information into database and run credit checks on new customers.
• Process payments and service changes for accounts.
• Maintain new account files and scan contracts for records.

Skills

Customer concerns handling

Fast-paced work

Organizational skills

Verbal and written communication

Data entry

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

GFL Environmental Inc. is seeking a customer service representative to handle inquiries in person, by phone, email, or web. You will coordinate with on-the-road staff, process payments, and maintain account records.

The role requires strong organizational and communication skills, data entry accuracy, and proficiency in Microsoft Office. This position is based in Southfield, MI, with standard office hours and a focus on customer satisfaction.