Customer Service Specialist – Fast-Paced Data & Payments

GFL Industries; Anoka (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

PTO 15 days

Medical, dental, and vision

HSA with employer match

Parental leave

401(k) with employer match up to 4%

Aflac supplemental plans

Employer-paid life insurance

Short-term disability

Long-term disability

Employee Assistance Program

7 paid holidays

Job summary

GFL Industries is seeking a Customer Service Representative to support commercial and industrial clients within its Environmental Services division. The role centers on accurate account records, high-volume data entry, and timely processing of inquiries and service requests.

The position requires 2–5 years of customer service experience and proficiency with MS Outlook, Word, and Excel. Office-based role in Minnesota with competitive benefits and pay.

Qualifications

• High School Diploma or GED required.
• 2–5 years of customer service experience.
• Proficient with MS Outlook/Word/Excel and data entry.

Responsibilities

• Provide professional customer service via phone, email, web, or in-person.
• Handle incoming/outgoing calls and resolve customer inquiries and concerns.
• Track customer data, enter information into system databases, and maintain account files.
• Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
• Process payments, web requests, residential subscriptions, and customer refunds.
• Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.
• Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.

Skills

Data entry

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

GFL Industries is seeking a Customer Service Representative to support commercial and industrial clients within its Environmental Services division. The role centers on accurate account records, high-volume data entry, and timely processing of inquiries and service requests.

The position requires 2–5 years of customer service experience and proficiency with MS Outlook, Word, and Excel. Office-based role in Minnesota with competitive benefits and pay.