Customer Service Rep with Excellent Benefits & Perks

GFL Environmental Inc.; Muskego (WI); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Health Savings Account with employer

401(k) with employer match up to 4%

Paid parental leave

Employer-paid basic life insurance

Employer-paid long-term disability

Mental health support via EAP

7 paid holidays annually

Paid time off 15 days

Job summary

GFL Environmental Inc. is seeking a customer service professional to deliver top-notch support in a fast-paced environment. You will assist customers in person, by phone, and via email, ensuring accurate data entry and timely resolution of inquiries.

Responsibilities include coordinating with on-the-road staff, handling payments, and maintaining customer records with attention to detail. Strong communication and organizational skills are essential.

Qualifications

• Ability to communicate effectively with customers and employees both verbally and in writing.
• Good organizational and record-keeping skills.
• Excellent data entry skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints and coordinate with sales.

Skills

Communication skills

Organizational skills

Data entry skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

GFL Environmental Inc. is seeking a customer service professional to deliver top-notch support in a fast-paced environment. You will assist customers in person, by phone, and via email, ensuring accurate data entry and timely resolution of inquiries.

Responsibilities include coordinating with on-the-road staff, handling payments, and maintaining customer records with attention to detail. Strong communication and organizational skills are essential.