Customer Care & Sales Support Specialist

GFL Industries; Allentown (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Job summary

GFL Industries is seeking a Customer Service Representative to support its solid waste services by handling high-volume calls, processing payments, and assisting the outside sales team with appointments and quotes.

You will deliver professional service via phone, email and web support, perform data entry for new services and orders, and help the company meet its metrics while upholding GFL's values.

Qualifications

• High School Diploma or GED required.
• 1–2 years customer service call center experience.
• Strong communication and problem-solving abilities.
• Proficiency with data entry and administrative tasks.

Responsibilities

• Handle high-volume call center inquiries and payments.
• Answer inbound/outbound calls to learn about customers’ needs.
• Provide professional customer service via phone, email and web support.
• Enter data for new residential service, changes, and work orders.
• Support sales with appointments, quotes, and follow-ups.
• Assist training and expand knowledge of products, sales and services.
• Meet or exceed call center metrics while maintaining professionalism.

Skills

Customer service

Data entry

Communication skills

Problem solving

Organizational skills

Google applications

Education

High School Diploma or GED

Tools

Google applications

Job description

GFL Industries is seeking a Customer Service Representative to support its solid waste services by handling high-volume calls, processing payments, and assisting the outside sales team with appointments and quotes.

You will deliver professional service via phone, email and web support, perform data entry for new services and orders, and help the company meet its metrics while upholding GFL's values.