Client Services Specialist — Build Relationships

Cleveland Menu Company; Cleveland (OH); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Life/AD&D

Employee Assistance Program (EAP)

Voluntary benefits: Life/AD&D, FSA, ST

401(k) with company contribution

Holidays & PTO

Job summary

Cleveland Menu Company is hiring a Client Services Representative to handle customer inquiries, resolve issues, and process orders for our menu fabrication and printing services. This role emphasizes relationship-building and proactive service in a fast-paced environment.

The ideal candidate will have strong communication skills, be service-oriented, and proficient with computers. This onsite role offers comprehensive benefits and a typical 5‑day work week.

Qualifications

• Excellent communication skills, including active listening.
• Ability to effectively prioritize and execute tasks with minimal supervision.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone and/or email to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints and escalates when appropriate.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Cross-functional coordination and communication with Sales, Creative and Production departments.
• Other duties as assigned.

Skills

Communication

Prioritization

Customer service

Computer skills

Education

High school diploma or GED

Job description

Cleveland Menu Company is hiring a Client Services Representative to handle customer inquiries, resolve issues, and process orders for our menu fabrication and printing services. This role emphasizes relationship-building and proactive service in a fast-paced environment.

The ideal candidate will have strong communication skills, be service-oriented, and proficient with computers. This onsite role offers comprehensive benefits and a typical 5‑day work week.