Business Client Service Representative, Spectrum Business

Charter Communications; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Charter Communications is seeking a Business Client Service Representative to provide post-installation support for account changes, billing inquiries, and audit functions. You will ensure accounts are accurate and issues are resolved promptly, contributing to client satisfaction and service reliability.

The role involves handling move/add/change requests, managing orders end-to-end, and coordinating corrections with internal teams while maintaining CRM data integrity.

Qualifications

• 3+ years in telecommunications or cable industry knowledge.
• 2+ years on ICOMS/CSG billing and data entry.
• 2+ years using CRM databases such as Salesforce.

Responsibilities

• Process move, add or change requests across enterprise, SMB, and residential products.
• Oversee order management from post-sales to entry with timely service.
• Investigate billing disputes, aging activity, and disconnects to resolve inquiries.
• Identify discrepancies in contract or billing systems and coordinate corrections.
• Audit and update customer information in billing and CRM systems.
• Troubleshoot and escalate to appropriate resources to meet commitments.

Skills

Telecom industry experience

ICOMS/CSG billing

Salesforce CRM

Strong communication skills

Education

Associate's degree in business or equivalent

Tools

Salesforce CRM

Microsoft Word

Microsoft Excel

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive on building strong client relationships and solving complex account issues? At Spectrum, you will join our team as an Business Client Service Representative, providing expert post-installation support for account changes, billing inquiries and audit functions. By ensuring accounts are accurate and concerns are resolved promptly, you will contribute directly to client satisfaction and the reliability of our services.

How You Will Make an Impact

• Partner with clients to process move, add or change requests across Enterprise, SMB and residential bulk products, including upgrades and account modifications
• Oversee order management from post-sales through order entry, ensuring timely service within departmental guidelines
• Review, research and resolve client concerns such as billing disputes, aging activity and disconnects, addressing inquiries efficiently
• Identify discrepancies in contract or billing systems and collaborate with internal teams to request and implement corrections
• Audit, validate and update customer information, keeping billing and CRM systems synchronized for accurate reporting
• Troubleshoot varying situations, engaging appropriate resources to meet customer commitments and resolve root causes
• Remain knowledgeable about supported products, services and systems to provide informed assistance
• Participate in quality coaching sessions to ensure efficient and effective customer interactions
• Communicate work-related concerns to supervisors and comply with departmental SLAs and company policies

Working Conditions

• Office environment
• Flexible hours may be required

Required Qualifications

Education

• Associate's degree in business or equivalent field

Experience

• 3 + years of telecommunications or cable industry knowledge
• 2 + years of ICOMS and/or CSG billing and data entry experience
• 2 + years of experience with Customer Relationship Management databases such as Salesforce
• Skills
• Read, write, speak and understand English
• Ability to learn quickly and handle multiple tasks simultaneously
• Strong organizational and prioritization skills for working under time constraints with minimal supervision
• Flexibility to work, day and evening hours as needed
• Effective understanding of billing systems
• Proficiency in Microsoft Word and Excel, and working knowledge of the Internet, email and browsers
• Team-oriented, self-motivated and dedicated approach with strong initiative
• Attention to detail, accuracy and excellent follow-up abilities

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.