Billing & Order Support Specialist

Spectrum; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Spectrum is hiring for a billing and order-management specialist to support enterprise, SMB and residential accounts. You will process requests, ensure timely order entry, resolve billing inquiries, and coordinate cross-functional corrections while maintaining CRM data integrity.

Ideal candidates have 3+ years in telecom billing, 2+ years with ICOMS/CSG, and familiarity with Salesforce, Word and Excel. On-site role with flexible hours and MS Office proficiency required.

Qualifications

• Associate's degree in business or equivalent field required.
• 3+ years experience in telecommunications or cable industry.
• 2+ years experience with ICOMS/CSG billing and data entry.
• 2+ years experience with Salesforce or similar CRM systems.

Responsibilities

• Partner with clients to process move, add, or change requests across enterprise, SMB and residential bulk products.
• Oversee order management from post-sales to order entry within SLAs.
• Resolve billing disputes and inquiries with efficient research.
• Identify contract or billing discrepancies and coordinate corrections.
• Audit and update customer information for accurate reporting.
• Troubleshoot diverse issues and escalate root causes as needed.
• Maintain knowledge of products and services to provide informed assistance.
• Participate in quality coaching sessions and follow company policies.

Skills

English proficiency

Billing systems

Time management

Attention to detail

Education

Associate's degree in business or equivalent field

Tools

Salesforce

Microsoft Word

Excel

Job description

Spectrum is hiring for a billing and order-management specialist to support enterprise, SMB and residential accounts. You will process requests, ensure timely order entry, resolve billing inquiries, and coordinate cross-functional corrections while maintaining CRM data integrity.

Ideal candidates have 3+ years in telecom billing, 2+ years with ICOMS/CSG, and familiarity with Salesforce, Word and Excel. On-site role with flexible hours and MS Office proficiency required.