Client Services Specialist

J. J. Keller & Associates, Inc.; Neenah (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

J. J. Keller & Associates, Inc. is seeking a Client Services Specialist to serve as the primary contact for assigned clients, guide them through regulatory requirements, and ensure service delivery is seamless.

The role emphasizes building strong client relationships, advising on safety and regulatory topics, and collaborating with internal teams to support client success in a fast-paced professional services environment.

Qualifications

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, combination of education and related office experience.
• Experience with J. J. Keller services desirable.

Responsibilities

• Establish and maintain relationships with clients and manage the client relationship.
• Serve as the primary interface in an advisory role between J. J. Keller and assigned clients.
• Educate clients on regulatory requirements, providing interpretations and best practices.
• Identify program improvement opportunities to meet and improve safety program objectives.
• Monitor client responsibilities to ensure compliance with service requirements.
• Analyze compliance trends and, if applicable, develop formal improvement programs.
• Maintain confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.
• Partner with internal teams on complex client inquiries.
• Assist implementation team with new clients.
• Maintain expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Skills

Client relationship management

MS Word

Excel

Communication

Problem solving

Education

Post-secondary education in business

Education+experience acceptable

Experience with J. J. Keller services desirable

Job description

Position Summary

J. J. Keller is hiring a Client Services Specialist! Do you love helping others without being tied to a traditional call‑center environment? Are you seeking variety in your day‑to‑day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees and your local community? If you answered YES to any of those questions, then this could be the perfect opportunity for you! For more than 70 years, J. J. Keller has been a trusted partner to over 90% of Fortune 1000 companies, providing solutions and expert insights that help create safer workplaces and simplify complex compliance requirements. With over 7 million employers across the country relying on guidance like ours, the need for what we do continues to grow.

As a Client Services Specialist, you’ll become the primary point of contact for your assigned clients—building strong relationships, helping them navigate regulatory requirements, and ensuring their services run seamlessly. It’s a role where you can truly make an impact every day.

Job Responsibilities

Client Relationship Management:

• Establish and maintain relationships with clients and manage the client relationship.
• Serve as the primary interface in an advisory role between J. J. Keller and assigned clients.
• Educate clients on regulatory requirements, providing interpretations and best practices.

Service Management:

• Identify program improvement opportunities to meet and improve safety program objectives.
• Monitor client responsibilities to ensure compliance with service requirements.
• Analyze compliance trends and, if applicable, develop formal improvement programs.
• Maintain confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adhere to the department's data security policies pertaining to Personal Identification Information.

Cross‑Functional Collaboration

• Partner with internal teams on complex client inquiries.
• Assist implementation team with new clients.
• Maintain expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Qualifications

Experience/Education:

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Post‑secondary education in a business‑related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.

Other Skills/Qualifications:

• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of FMCSR regulations desirable.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in a variety of situations.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.