Operations Support Specialist

J. J. Keller & Associates, Inc.; Neenah (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Annual Reviews and Quarterly Bonus

401(k) with Employer Match

17 Days Paid Time Off (PTO)

Job summary

J. J. Keller & Associates, Inc. in Neenah, Wisconsin is seeking an Operations Support Specialist for their Service Operations team. The role involves processing client requests efficiently for Drug & Alcohol, Driver Qualification, and Vehicle Services while maintaining strong communication with clients and vendors.

The ideal candidate will have at least 2 years of professional experience, preferably with a focus on Excel, and possess strong organizational and problem-solving abilities. The position also offers enticing benefits including comprehensive insurance and paid time off.

Qualifications

• 2+ years of professional services experience utilizing Excel.
• In lieu of degree or experience, a combination of education and related office experience will be considered.

Responsibilities

• Process vehicle transactions such as ownership transfers and annual renewals.
• Request and monitor client funds for transactions, and reconcile accounts.
• Resolve issues directly with the state when processing errors occur.

Skills

Proficiency in MS Office Suite

Strong organizational skills

Problem solving

Communication skills

Critical thinking

Education

Post-secondary education in a business-related field

Tools

Excel

Job description

Position Summary

J. J. is looking for an Operations Support Specialist to join our Service Operations team. J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. Our success demands we add talent to our team to support the needs of our clients.

As part of our Service Operations team, the specialist processes client requests for our Drug & Alcohol, Driver Qualification and Vehicle Services in a timely and accurate manner. This position works closely with clients, vendors, state contacts and team members to meet client expectations.

Benefits

• Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met!
• Medical / Dental / Vision Insurance
• 401(k) with Employer Match & Company-Funded Annual Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday

Job Responsibilities

• Processes vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates, etc. in an accurate and timely manner.
• Requests and monitors client funds for transactions. Reconciles accounts and requests additional funds when needed.
• Identifies and fixes issues pertaining to transactions in a timely manner. Works with appropriate internal and external resources as applicable.
• Processes monthly and quarterly IFTA and Mileage taxes within tight turnaround times; ensuring clients taxes are completed and filed prior to the end of the month.
• Resolves issues directly with the state when processing errors occur on behalf of the client.
• Acquires and maintains in-depth knowledge of the applicable local, county, state, and federal regulations that pertain to vehicle services transactions.

Qualifications

Experience/Education:

• 2+ years of professional services experience utilizing Excel.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.

Other Skills/Qualifications:

• Proficient in MS Office Suite with a heavy focus on Excel.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable.
• Ability to apply regulatory knowledge in a variety of situations.
• Independent and strong decision-making skills.
• Ability to deal with ambiguity.
• Desire to meet and exceed client expectations.
• Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.