Service Operations Specialist II (DQ)

J. J. Keller & Associates, Inc.; Neenah (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

J. J. Keller & Associates, Inc. in Neenah, WI is seeking an Administrative Support specialist to process client requests for Driver Qualification services in a timely and accurate manner.

You will work closely with clients, vendors, and team members to meet client expectations while ensuring compliance with applicable regulations and HIPAA/FCRA requirements. This is a full-time in-office role with partial remote options within the Neenah/Appleton/Oshkosh area.

Qualifications

• High School Graduate or GED.
• 1+ years of experience in a general office setting.
• In lieu, a combination of experience and post-secondary education.
• Experience in a highly regulated industry a plus or ability to learn complex regulatory standards.

Responsibilities

• Placing background checks through applicable systems.
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Skills

PC proficiency

Attention to detail

Organizational skills

Multi-screen navigation

Education

GED

High School Diploma

Job description

Requisition #: 20829

Functional Area: Administrative Support

Employment Type: Full-Time

Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area

Work Hours: M-F 8-430

Position Summary

The purpose of this position is to process client requests for Driver Qualification services in a timely and accurate manner. This position works closely with clients, vendors, and team members to meet client expectations.

Job Responsibilities

• Placing background checks through applicable systems.
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications

Experience/Education:

• High School Graduate or General Education Degree (GED).
• 1+ years of experience in a general office setting.
• In lieu, will consider a combination of experience and post‑secondary education.
• Experience in highly regulated industry a plus or ability to learn complex regulatory standards.

Other Skills/Qualifications

• Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs.
• Strong organizational skills and attention to detail.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History:

November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family‑owned business – from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories

Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification™:

Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America:

Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation:

Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call [phone].

Professional Referral Program:

Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.