Client Services Representative / Mailroom / Shipping Coordinator

Express Employment Professionals - Cincinnati East; San Jose (CA); On-site; USD 50,000 - 54,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in San Jose, CA is seeking a Client Services Representative / Mailroom & Shipping Coordinator. You will support mailroom, shipping, receiving, and customer service in a professional business environment.

The role involves handling mail and packages, coordinating shipments, maintaining records, and providing exceptional service to internal clients while standing and performing light physical tasks throughout the workday.

Qualifications

• High school diploma, GED, or equivalent experience.
• Customer service, mailroom, shipping/receiving, warehouse, or administrative support experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including email and data entry.
• Ability to multitask, prioritize work and meet deadlines with minimal supervision.
• Ability to lift and move items weighing up to 30 pounds.
• Authorized to work in the U.S.

Responsibilities

• Provide exceptional customer service and respond promptly to employee and client requests.
• Receive, sort, distribute, track, and process incoming and outgoing mail, courier packages, and accountable deliveries.
• Coordinate shipping and receiving activities, including verifying deliveries and maintaining accurate records.
• Pack, label, and prepare parcels for shipment while minimizing transportation damage.
• Track package status and provide shipment updates to internal customers.
• Maintain organized mailroom, warehouse, and inventory areas.
• Assist with cross-functional operational support and provide coverage for additional site services as needed.
• Report customer concerns, operational issues, and service disruptions to management in a timely manner.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Data entry

Time management

Physical endurance

Education

High school diploma / GED

Job description

Job Title: Client Services Representative / Mailroom & Shipping Coordinator - San Jose, CA
Location: San Jose, CA
Schedule: Full-Time, Business Hours
Position Type: Contract-to-Hire
Pay: $24.00 - $25.80 per hour

About the Opportunity

A leading workplace services organization is seeking a Client Services Representative to support daily mailroom, shipping, receiving, and customer service operations at a professional business environment in San Jose. This customer-facing role is ideal for individuals who enjoy providing exceptional service, staying organized in a fast-paced setting, and supporting multiple operational functions. The successful candidate will play a key role in mail distribution, shipping and receiving activities, inventory support, and workplace logistics while ensuring a high level of customer satisfaction.

Duties

• Provide exceptional customer service and respond promptly to employee and client requests.
• Receive, sort, distribute, track, and process incoming and outgoing mail, courier packages, and accountable deliveries.
• Coordinate shipping and receiving activities, including verifying deliveries and maintaining accurate records.
• Pack, label, and prepare parcels for shipment while minimizing transportation damage.
• Track package status and provide shipment updates to internal customers.
• Maintain organized mailroom, warehouse, and inventory areas.
• Assist with cross-functional operational support and provide coverage for additional site services as needed.
• Report customer concerns, operational issues, and service disruptions to management in a timely manner.

Requirements

• High school diploma, GED, or equivalent experience.
• Previous customer service, mailroom, shipping/receiving, warehouse, or administrative support experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including email and data entry.
• Ability to multitask, prioritize work, and meet deadlines with minimal supervision.
• Ability to lift and move items weighing up to 30 pounds.
• Ability to stand, walk, bend, reach, and perform physical tasks throughout the workday.
• Must be authorized to work in the U.S.