Client Services Representative

Malta Animal Hospital; Village of Ballston Spa (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Malta Animal Hospital in Ballston Spa, NY, is a locally owned, 7-doctor veterinary practice that emphasizes high-quality medicine and a welcoming client experience. We are seeking a Client Services Representative who enjoys teamwork and helping people, understanding that great care starts with exceptional client service.

Join a collaborative team where CSRs work closely with the medical staff to greet clients, schedule appointments, process payments, and maintain records.

Qualifications

• High school diploma or equivalent.
• Previous veterinary, medical, healthcare, or customer-service experience preferred.
• Excellent verbal and written communication skills.
• Strong organization and attention to detail.
• Ability to multitask in a busy environment.
• Comfortable using computers and learning veterinary software.
• Availability for evenings and rotating Saturdays is required.

Responsibilities

• Greeting clients and checking patients in/out.
• Answering phones and scheduling appointments.
• Processing payments and assisting with client transactions.
• Coordinating communication between clients and the medical team.
• Maintaining and updating client and patient records using an EMR system.
• Helping create a positive, organized, and welcoming hospital environment.
• Helping clients with questions and concerns in a professional, compassionate manner.
• Supporting the veterinary team with day-to-day client service and administrative needs.

Education

High school diploma or equivalent

Tools

EMR system

Job description

Malta Animal Hospital is an established, locally owned 7-doctor veterinary practice that takes pride in providing high-quality medicine while creating a welcoming, supportive experience for both clients and team members.

We're looking for a Client Services Representative who enjoys being part of a team, takes pride in helping people, and understands that great veterinary care starts with a great client experience.

What you can expect here:

• Work alongside an experienced team in an established, locally owned practice
• Be part of a collaborative environment where CSRs and the medical team work closely together
• Build meaningful relationships with clients and their pets
• Work with a team that values communication, kindness, and professionalism
• Learn and grow your veterinary knowledge and client-service skills
• Receive competitive pay of $18–$25/hour, based on experience
• Participate in benefits for eligible employees

We are seeking candidates interested in either a part-time or full-time position. Applicants must have flexible availability and be willing to work evenings and rotating Saturdays as part of the regular work schedule.

We're looking for someone who is:

• Warm and personable — you genuinely enjoy helping people and making clients feel welcome
• Calm under pressure — you can keep your composure when the phones are ringing, the lobby is busy, or a client is having a difficult day
• A strong communicator — you can listen, explain information clearly, and communicate effectively with both clients and coworkers
• Organized and detail-oriented — you can keep track of multiple priorities without losing sight of the little things
• A team player — you understand that a veterinary hospital works best when everyone communicates and supports one another
• Compassionate and professional — you can navigate emotional conversations with empathy while still maintaining appropriate boundaries
• Comfortable learning technology — you don't need to know veterinary software already, but you should be comfortable learning new systems
• Dependable — your teammates can count on you to show up, follow through, and do your part

Previous veterinary hospital experience is strongly preferred, but we're also interested in candidates with excellent customer-service experience in a fast-paced medical, healthcare, hospitality, or service environment.

What You'll Do

Our CSRs are an important part of both the client experience and the veterinary team. Your responsibilities will include:

• Greeting clients and checking patients in/out
• Answering phones and scheduling appointments
• Processing payments and assisting with client transactions
• Coordinating communication between clients and the medical team
• Maintaining and updating client and patient records using an EMR system
• Helping create a positive, organized, and welcoming hospital environment
• Helping clients with questions and concerns in a professional, compassionate manner
• Supporting the veterinary team with day-to-day client service and administrative needs

Qualifications

• High school diploma or equivalent
• Veterinary, medical, healthcare, or customer-service experience preferred
• Excellent verbal and written communication skills
• Strong organization and attention to detail
• Ability to multitask in a busy environment
• Comfortable using computers and learning veterinary software
• Ability to work effectively as part of a team
• Availability for evenings and rotating Saturdays is required

Physical Requirements

This position requires the ability to sit, stand, and walk for extended periods throughout the workday; frequently move between the reception area, exam rooms, and other areas of the hospital; and occasionally lift and carry supplies weighing up to approximately 50 pounds. The position may also require bending, reaching, and safely handling animals as needed. Reasonable accommodations may be considered for qualified individuals with disabilities.

If you enjoy working with people, love animals, and want to be part of an established veterinary hospital where client service, teamwork, and compassionate care matter, we'd love to hear from you!

Join our Team!

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