Client Services Representative

National Veterinary Associates; Kentucky; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Periodic bonuses

Medical, dental, and vision insurance

401(k)

Health Savings Account

Paid time off

Four-day workweek

Job summary

Great Lakes Hospital for Animals is seeking a friendly and organized Client Service Representative to join our team in Belmont, Michigan. This role supports clients and patients, coordinates with the medical team, and helps maintain smooth patient flow.

Open positions include both full-time and part-time schedules. We offer competitive compensation with opportunities for periodic bonuses, benefits, and a four-day work week for full-time team members.

Qualifications

• Excellent customer service and communication in a veterinary setting is preferred.
• Ability to stay organized and multitask in a busy hospital front desk.
• Comfort with a busy phone system and client communications.
• Attention to detail and a proactive, service-oriented mindset.
• Experience in veterinary medicine or medical reception is a plus.

Responsibilities

• Welcome clients and patients to the hospital.
• Answer phones, texts, and other client communications.
• Schedule appointments and guide clients on next steps.
• Coordinate communication between clients and the medical team.
• Check clients in and out; process payments and review invoices.
• Maintain accurate client and patient information.
• Help manage appointment flow throughout the day.
• Communicate prescription, refill, and follow-up requests.
• Support clients during emotional or difficult situations.
• Educate clients about hospital services, policies, and resources.
• Work closely with veterinarians, technicians, assistants, and CSRs.

Skills

Empathy for people and pets

Clear, warm communication

Strong organizational skills

Teamwork and collaboration

Job description

Great Lakes Hospital for Animals | Belmont, Michigan

Great Lakes Hospital for Animals is growing, and we are excited to expand our footprint in the community. We are looking for a Client Service Representative who has a heart for service, enjoys helping people, and thrives in a busy, team-oriented environment.

Our CSRs are an important part of the care team. They help clients feel welcomed, informed, and supported while keeping communication and patient flow moving throughout the hospital.

Full-time and part-time opportunities are available.

What You’ll Do

• Welcome clients and patients to the hospital
• Answer phones, texts, and other client communications
• Schedule appointments and help clients determine appropriate next steps
• Coordinate communication between clients and the medical team
• Check clients in and out
• Process payments and review invoices
• Maintain accurate client and patient information
• Help manage appointment flow throughout the day
• Communicate prescription, refill, and follow-up requests
• Support clients during emotional or difficult situations
• Educate clients about hospital services, policies, and resources
• Work closely with veterinarians, technicians, assistants, and fellow CSRs

What We’re Looking For

You may be a great fit if you:

• Have a genuine desire to help people and their pets
• Communicate clearly, warmly, and professionally
• Stay organized while managing multiple priorities
• Are comfortable with a busy phone system and frequent client communication
• Remain calm and helpful when clients are worried or frustrated
• Pay attention to details and follow through
• Work well as part of a team
• Take ownership of your work
• Believe excellent service means looking for ways to help

Experience in veterinary medicine, medical reception, customer service, hospitality, or another fast-paced service environment is a plus.

Schedule

Great Lakes Hospital for Animals is open Monday through Saturday.

Full-time team members typically enjoy a four-day work week. Schedules may include a combination of daytime and evening shifts, with Saturdays typically scheduled only once every 3–4 weeks.

Hospital hours:

• Monday–Thursday: 8:00 AM–8:00 PM
• Friday: 8:00 AM–6:00 PM
• Saturday: 8:00 AM–1:00 PM

Both full-time and part-time schedules will be considered.

What We Offer

• Competitive hourly wage
• Eligibility for periodic bonuses
• Medical, dental, and vision insurance for eligible team members
• 401(k)
• Health Savings Account
• Paid time off
• Four-day workweek for full-time team members

Come Grow With Us

Great Lakes Hospital for Animals has been caring for pets and families in our community for decades, and we are excited about what comes next. As we grow and expand our footprint in the area, we are looking for team members who want to grow with us.

If you enjoy helping people, value teamwork, and want your work to make a difference, we would love to meet you.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.