Client Services Representative

NVA General Practice; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Tuition reimbursement

Flexible schedule

Job summary

Hometown Animal Hospital & Dental Clinic is seeking a Client Services Representative to handle check-in/check-out, appointment scheduling, and basic receptionist duties in a fast-paced hospital setting. The role emphasizes world-class customer service, computer proficiency, and occasional weekend availability.

No veterinary experience required; we’re open to teaching the right candidates and welcome bilingual applicants.

Qualifications

• Prior phone or customer service experience required.
• Prior veterinary experience preferred, but not required.
• High school diploma or relevant work experience required.
• Ability to maintain a positive attitude.
• Excellent written and verbal communication skills.
• Excellent typing and computer skills.
• Familiarity with Avimark is a plus!
• Bilingual applicants welcomed!

Responsibilities

• Answer and direct phone calls
• Greet clients and their pets
• Make outbound calls to clients
• Schedule and confirm appointments
• Prepare forms and estimates for appointments
• Process payments, including cash, credit, and CareCredit
• Submit insurance claims and follow-up to ensure payments are received
• Ensure client satisfaction through excellent service
• Inform clients about products and services offered

Skills

Phone experience

Customer service

Bilingual

Positive attitude

Communication skills

Typing

Computer skills

Education

High school diploma or equivalent

Tools

Avimark

Job description

Hometown Animal Hospital & Dental Clinic is looking for a Client Services Representative!

A Client Relations Specialist is an in-hospital position that performs check-in, check-out and basic receptionist duties. A typical day would include: answering phones, greeting clients, scheduling and confirming appointments, performing payment transactions, placing outbound calls, filing insurance claims, obtaining medical records, and other tasks. This position is requires computer proficiency, an outgoing personality, world class customer service and occasional weekend availability.

No medical or veterinary experience required! We're willing to teach the right candidates.

We welcome both full‑time and part‑time applicants.

Hours per week: 30-39

Work Remotely: No

Job Types: Full-time, Part-time

Responsibilities

• Answer and direct phone calls
• Greet clients and their pets
• Make outbound calls to clients
• Schedule and confirm appointments
• Prepare forms and estimates for appointments
• Process payments, including cash, credit, and CareCredit
• Submit insurance claims and follow-up to ensure payments are received
• Ensure client satisfaction through excellent service
• Inform clients about products and services offered

Qualifications

• Prior phone or customer service experience required
• Prior veterinary experience preferred, but not required
• High school diploma or relevant work experience required
• Ability to maintain a positive attitude
• Excellent written and verbal communication skills
• Excellent typing and computer skills
• Familiarity with Avimark is a plus!
• Bilingual applicants welcomed!

Benefits (some benefits available to full‑time status only after applicable waiting period):

• Paid holidays (total: 6 - designated by NVA) [full‑time only]
• Paid time off, sick time, flexible holiday time [full‑time only]
• Employee discount
• Flexible schedule
• Uniform allowance
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule

• 4x 10 hour shift or 5x 8 hour shift
• Monday to Friday
• Weekends as needed