Client Services Representative

NVA Equine; Town of Florida (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Job summary

Hometown Animal Hospital & Dental Clinic is seeking a Client Services Representative to handle front-desk duties, check-in/out, and basic receptionist tasks. The role involves answering phones, greeting clients, scheduling, processing payments, and managing insurance claims.

No veterinary experience is required; training is provided. Applicants should have strong computer skills, a friendly demeanor, and a commitment to excellent customer service.

Qualifications

• Prior phone or customer service experience required.
• High school diploma or relevant work experience required.
• Excellent written and verbal communication skills.
• Ability to maintain a positive attitude.

Responsibilities

• Answer and direct phone calls
• Greet clients and their pets
• Make outbound calls to clients
• Schedule and confirm appointments
• Prepare forms and estimates for appointments
• Process payments, including cash, credit, and CareCredit
• Submit insurance claims and follow-up to ensure payments are received
• Ensure client satisfaction through excellent service
• Inform clients about products and services offered

Skills

Phone experience

Customer service

Veterinary experience

Written and verbal communication

Education

High school diploma or equivalent

Tools

Avimark

Job description

Hometown Animal Hospital & Dental Clinic is looking for a Client Services Representative!

A Client Relations Specialist is an in-hospital position that performs check-in, check-out and basic receptionist duties. A typical day would include: answering phones, greeting clients, scheduling and confirming appointments, performing payment transactions, placing outbound calls, filing insurance claims, obtaining medical records, and other tasks. This position is requires computer proficiency, an outgoing personality, world class customer service and occasional weekend availability.

No medical or veterinary experience required! We're willing to teach the right candidates.

We welcome both full-time and part-time applicants.

Responsibilities

• Answer and direct phone calls
• Greet clients and their pets
• Make outbound calls to clients
• Schedule and confirm appointments
• Prepare forms and estimates for appointments
• Process payments, including cash, credit, and CareCredit
• Submit insurance claims and follow-up to ensure payments are received
• Ensure client satisfaction through excellent service
• Inform clients about products and services offered

Qualifications

• Prior phone or customer service experience required
• Prior veterinary experience preferred, but not required
• High school diploma or relevant work experience required
• Ability to maintain a positive attitudeExcellent written and verbal communication skills
• Excellent typing and computer skills
• Familiarity with Avimark is a plus!
• Bilingual applicants welcomed!

Work Remotely: No

Job Types: Full-time, Part-time

Benefits (some benefits available to full-time status only after applicable waiting period):

• Paid holidays (total: 6 - designated by NVA) [full-time only]
• Paid time off, sick time, flexible holiday time [full-time only]