Client Services Representative

Back Cove Animal Hospital; Portland (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonuses

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with company match

Paid time off

Continuing education opportunities

Uniform allowance

Career growth opportunities

Break room access

Veterinary care discounts

Access to Back Cove Trail

Job summary

Back Cove Animal Hospital in Portland, ME, a 5-doctor practice, seeks an experienced veterinary client care specialist to join our compassionate team. We are a modern, paper-less facility with digital radiology, ultrasound, and in-house lab.

You will help deliver exceptional client service and patient care in a supportive environment. Applicants should have at least 2 years of veterinary hospital experience, a positive attitude, excellent communication, and be flexible to work 1–2 Saturdays per

Qualifications

• Positive attitude and excellent communication.
• Multi-tasking and computer proficiency.
• At least 2 years of experience in a veterinary hospital.
• Flexible schedule and availability for 1-2 Saturdays per month.

Responsibilities

• Provide an exceptional client experience.
• Greet clients and pets.
• Manage multiple phone lines.
• Handle client communications via email.
• Schedule appointments.
• Process payments.
• Keep reception area clean and presentable.

Skills

Communication

Multi-tasking

Computer proficiency

Positive attitude

Education

High school or equivalent (Required)

Job description

The Back Cove Animal Hospital is looking for an experienced veterinary client care specialist to join our 5-doctor veterinary hospital in Portland. Come join a compassionate and progressive group of exceptional veterinary professionals, in our beautiful and modern facility just steps from the Back Cove Trail. Our hospital has been thoughtfully designed to match our practice philosophy of maximizing employee, client and patient well-being and comfort. We are a paper-less practice equipped with digital radiology (including a designated dental suite), ultrasound and full in-house laboratory. If you are a friendly, hardworking and energetic team player dedicated to the highest levels of patient care and customer service, we’d be excited to have you help define the Back Cove Animal Hospital experience!

Our veterinary client care specialist responsibilities include:

• Providing an exceptional client experience
• Greeting clients and pets
• Managing multiple phone lines
• Managing client communications through email
• Scheduling appointments
• Processing payments
• Making sure reception is clean and presentable

Applicants must have a positive attitude, excellent communication and multi-tasking skills and computer proficiency. The ideal candidate has at least 2-years of experience working in a veterinary hospital. Applicants should expect a flexible schedule and be available to work 1-2 Saturdays per month.

Benefits include: quarterly bonuses, health insurance, dental insurance, vision insurance, disability insurance, retirement plan with matching, paid time off, continuing education opportunities and training, uniform allowance, career growth potential, access to a large dedicated employee break room, veterinary care discounts and direct access to the Back Cove Trail!

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Veterinary: 2 years (Required)

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.