Client Services Representative

Cabin Editing Company; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Cabin Editing Company in New York is seeking a dynamic Client Services team member to join our high-end post-production facility. No post-production experience required, but an interest in advertising/production/editorial is a great fit.

You will help manage client relationships, coordinate office needs, and support the team as we mentor talent. This role offers growth toward editing or producing, with responsibilities spanning office management, event planning, and basic finance tasks.

Qualifications

• Strong client services and customer service skills with relationship focus.
• Excellent written and verbal communication with active listening.
• Comfort with basic Finance tasks such as credit card reconciliation and budgeting meals.
• Experience in creative, media, or post-production environment is beneficial but not required.
• Experience in customer service environments (reception, food service, retail) helpful.
• Strong organizational skills and ability to manage multiple projects.
• Proficiency with standard office and collaboration tools (email, spreadsheets, PM software).
• Ability to work with diverse teams and clients in a fast-paced setting.

Responsibilities

• Office Management: Order meals for staff and clients, maintaining cleanliness throughout entire office (bays, bathrooms, personal work spaces), creating weekly schedules for current projects, and weekly restocking of office supplies (groceries, cleaning supplies, bathroom products).
• Event Planning: Assistance with planning for large scale events and high impact happy hours (100+ guests).
• Finance & Accounting: Responsible for tracking daily and monthly expenses, in addition to coding and charging receipts to their respective job.

Skills

Client services

Communication

Finance tasks

Experience in media/post-production

Customer service

Organization

Office software

Collaboration

Professionalism

Tools

Office tools (email, spreadsheets)

Job description

We are a company of film editors with a passion for storytelling who are committed to mentoring

talent and establishing lasting relationships with directors and agencies worldwide.

Cabin is an established post production home built on collaboration and dedication to the craft.

About the Role:

Seeking outgoing and hardworking people, looking to get their start in post-production. We are a

high-end post production facility based in New York. Our goal is to create memorable

experiences for our clients and our Client Services team helps give us our edge!

We are currently looking for a Client Service team member with a high-energy personality and

strong people skills to join the team. This role has tremendous growth opportunities for the right

candidate looking to move into editing or producing down the line.

No post production experience required, but if you do have an interest in the

advertising/production/editorial field this would be a great opportunity!

Qualifications:

• Strong Client Services and Customer Service skills, with a focus on building trust and long-term relationships.
• Excellent Communication skills, including clear written and verbal communication and active listening.
• Comfort with basic Finance-related tasks such as credit card reconciliation and budgeting meals.
• Previous experience in a creative, media, or post-production environment is highly beneficial, though not required.
• Previous experience in a customer service environment (reception, food services, retail, etc.)
• Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.
• Proficiency with standard office and collaboration tools (e.g., email, spreadsheets, project management software).
• Ability to work effectively with diverse teams and clients and maintain professionalism in a fast-paced setting.

Job Roles/Duties:

• Office Management: Order meals for all staff and clients, maintaining cleanliness throughout

entire office (bays, bathrooms, personal work spaces), creating weekly schedules for current

projects, and weekly restocking of office supplies (groceries, cleaning supplies, bathroom

products)

• Event Planning: Assistance with planning for large scale events and high impact happy hours (100+ guests)
• Finance & Accounting: Responsible for tracking daily and monthly expenses, in addition to coding and charging receipts to their respective job

Job Type: Full-time

Schedule:

- Shifts vary depending upon edit sessions with clients